Future Building & Home Solutions Pty Ltd takes all incidents and complaints very seriously. We are committed to providing high-quality care and support to our clients and their families, and we understand that there may be times when you need to raise concerns or provide feedback.

If you have an incident or complaint that you would like to raise directly with us, please use the following contact information:

Phone: 07 3715 5621 (M) 0491 935 297

Email: info@futurebuildinghs.com

We encourage you to contact us if you have any concerns or feedback about our services. We take all feedback seriously and will work with you to address any issues that arise. We are committed to continuous improvement and providing the best possible care and support to our clients and their families.

Thank you for choosing Future Building & Home Solutions Pty Ltd.

Future Building & Home Solutions understands the importance of providing high-quality care and support to our aged care clients. We also recognize the importance of transparency and accountability in the industry, and we are committed to providing our clients and their families with the necessary information on how to make a complaint about an aged care service provider.

If you have concerns about the quality of care provided by an aged care service provider, you can make a complaint to the Aged Care Commission or the National Disability Insurance Scheme (NDIS). The following information provides a guide on how to make a complaint to these regulatory bodies.

Lodging a complaint with the Aged Care Commission:

1. Visit the Aged Care Commission website: https://www.agedcarequality.gov.au/
2. Click on the “Lodge a Complaint” button on the homepage.
3. Select your category (care recipient, family member or friend, or concerned member of the public).
4. Provide details about the aged care service provider and the nature of your concerns.
5. You can choose to make an anonymous complaint if you prefer not to disclose your identity.
6. Submit the complaint online or call the Aged Care Commission on 1800 951 822.

Lodging a complaint with the National Disability Insurance Scheme:

1. Visit the NDIS website: https://www.ndis.gov.au/
2. Click on the “Complaints” tab on the homepage.
3. Select your category (participant, family member, or concerned member of the public).
4. Provide details about the NDIS service provider and the nature of your concerns.
5. You can choose to make an anonymous complaint if you prefer not to disclose your identity.
6. Submit the complaint online or call the NDIS on 1800 800 110.

We encourage all of our clients and their families to speak up if they have any concerns about the care and support provided by aged care service providers. By doing so, we can work together to ensure that all Australians receive high-quality, safe, and respectful care.